Your STB is blocked. Call your provider.
There are a couple reasons why this may happen.
1. Missing payment for service
– if you need to make a payment, you may phone or email us
2. Wrong profile is selected.
– if the wrong profile / provider is selected,
you may see this on the screen
– To fix this,
Hold OK / Select – menu top right
Go down to profile, and select the provider you are on.
3. Wrong MAC address linked to profile
– Make a note of your MAC address and call in
– Settings – Profile – select your profile – STB Configuration – MAC
Wrong Profile is Selected
Wrong MAC Address Linked to Profile
