1. Exit app and run a speed test on the box to see what it is getting.
Over 15mbps shouldn’t have issues running the live TV
– app – FAST – OR can go to web browser – google – speed test – run
If possible, connect the box with an Ethernet cable directly to the router
2. Check if it is the Channel or the Service:
try running a channel that always works well – such as CNN
-if it is during our business hours, note the channel, call in and we will see if the same issue is here
3. Change the Media Player – certain channels work better on certain media players
- Hold OK/Select – pulls up menu in top right
- Go down to media player – select / ok
- Move up or down to select a different media player
- Auto usually is the best one to switch to
- however some channels may work better on Exo or Internal
note: needs to be on ljk for videoclub
– if it is not on ljk when going to watch a movie in the videoclub, you will get server not found error
– changing the media player solves a lot of issues with specific channels not working well – audio off, buffering
4. Updating the App / other apps:
-Go to KODI
-Go to Prime Wizard – it will be a shortcut on the menu, or you will have to go into programs to find it
-Enter pin = 5783
-Go to APK installer
-Click on STB Emulator – Download – Install
-Click on others, to download and install other apps – these apps will appear in All Apps on Main Menu, Not in KODI