IPTV / STB Emulator Help

Fast Refresh
If there is an issue loading the tv/portal – loading bar stuck / black screen, do this first

1. Hold OK / menu button – pulls up menu in top right
2. Go down to Profile – select the profile and it will refresh
   

Audio not synced / freezing
Changing media player – some channels work better on certain media players

1. Hold OK/Select – pulls up menu in top right
2. Go down to media player – select / ok
3. Move up or down to select a different media player

• Auto usually is the best one to switch to
• however some channels may work better on Exo or Internal
  note: needs to be on ljk for videoclub
• if it is not on ljk when going to watch a movie in the videoclub, you will get server not found error
  

If the service is having Issues – follow these steps

1. Exit app and run a speed test on the box to see what it is getting. Over 15mbps shouldn’t
   have issues running the live TV

• app – FAST – OR can go to web browser – google – speed test – run
  If possible, connect the box with an Ethernet cable directly to the router

1. Check to see if it is the channel or the service:
   try running a channel that always works well – such as CNN
   -if it is during our business hours, note the channel, call in and we will see if the same issue
   is here
2. Certain channels work better on certain Media Players – CTV Kitchener works better on
   internal/auto

• changing the media player solves a lot of issues with specific channels not working well –
  audio off , buffering

1. Updating the App / other apps:

• Can use this as a reference: https://www.primeiptv.ca/prime-wizard-help/
  -Go to Kodi
  -Go to Prime Wizard – it will be a shortcut on the menu, or you will have to go into
  programs to find it
  -Enter pin = 5783
  -Go to APK installer
  -Click on STB Emulator – Download – Install
  -Click on others, to download and install other apps

Setting up STB Emulator (Live TV App)

Download STB Emulator    

 – Laptop/Computer to USB   IPTV Apps – Prime IPTV

OR

 – you can download the app through the web browser on the android box
(you may need a keyboard remote to do this, or you will need to switch to the cursor on your remote) 

1. Go to a web browser Google Chrome / any that is installed on the box 

2.  type in the url: www.primeiptv.ca/iptv-apps/

3.  click on STB emulator to download

4. Install 

5. Go to all apps – open STB emulator 

OR

Go to the app store on your box and buy the pro version for $6
-the free version has ads

Setting up the STB Emulator

1. Reload profile – Exit settings, hold ok-menu top right, go down to profile, select ok3  OR go to Exit and go back into the app  OR power cycle box

1. Go to STB Emulator
2. Hold OK/Select / menu button  – pulls up menu in top right
3. Settings  – click OK/Select it
4. Profile – go down to profile click OK/select
5. Add New
6. Go to Portal settings
7. Portal URL
8. Change it so it reads http://ok3.se
9. Click on it, click the down arrow twice and it will bring you to the right of the URL, then just delete to http://  and type in ok3.se
10. Remove the keyboard on screen by hitting the back button, go to OK on the screen to save it
11. Go to STB Configuration
    – write down the MAC address – you will need to give us this, so we can activate the box
12. Exit out of settings – keep pushing the back button

You will need to reload the app for it to work