End processes on the main menu to fix this:
Older Android (Version 4-8) – MXQ – T95 – anything purchased over 2 years ago
– this will be a garbage can on the main menu, or a rocket ship
-click this to end processes
-click it a few times to make sure all processes have ended
Newer Android (Version 9+) – Pendoo – S9Max – anything purchased in the last 2 years
– this will be on the far left side, you will see a row of apps that are opened
-Close all of them – but the one that needs to be closed is the STB Emulator
-This should fix it , and it should load after going back into the STB app
–If it doesn’t, try clearing the cache – settings – apps – STB – clear cache
*DO NOT CLEAR DATA, OR EVERYTHING WILL BE DELETED*
If it still does not load – you will need to uninstall the app, re-download and install it, and add the profile
*see STB Emulator Setup*