TiviMate Tips – some useful things to know
*if you have issues with anything, first and easiest thing to do is power cycle your device*
Service is unwatchable from buffering:
1. Exit TiviMate, and run a speed test – Speed Test Wifi Analyzer – should be over 25 mbps
2. If you are still having issues, power cycle your internet modem and router (Wi-Fi)
3. If possible, connect the device with an ethernet cable to the router
VOD (movies & shows) buffering:
1. Reload the Channel:
The movie/show may need to be reloaded – Exit out (back button) and Resume
2. Check the Service:
Try playing something else to see if it is an issue with that specific movie / show
– if a different movie/show is working fine, then try it at a later date, or use Stremio or BeeTV to watch it there:
contact us for info on how to use Stremio and BeeTV
– if you have more than 1 service on there, then find the same movie/show on the other service and play it there – when you search you will see more than one service at the top: ok4, smart4k, zon2, titan4k
3. Check the Internet:
If after reloading the VOD, and changing the movie /show does not fix buffering, try the below:
a. Run a speed test on the box to make sure it is not an internet issue
– should be over 25 mbps
b. Force Stop TiviMate: on the main menu of the device, Settings – Apps – Tivimate- Force Stop – Open – try playing it again
c. Clear Cache: you do not need to do this often / ever and generally won’t solve the issue
– if you do not have experience doing this then contact us first
– main menu (device) – settings – apps – tivimate – clear cache *(DO NOT CLEAR DATA)*
4. Contact Us:
if none of the above works, contact us
Live TV Buffering:
1. Reload the channel: sometimes the channel may need to be reloaded – Change the channel to a different one and go back to reload it:
go up/down one channel and back to reload|
2. If the channel continues to buffer, find another channel with the same thing airing:
a. Search what you are watching and select another channel with the same broadcast
– some channels may go in/out of service: search that channel / broadcast and select the other channel / broadcast available.
Ex: there will be 2 CP24s, Ex: Survivor will be on multiple channels
– if the service does not have the channels working that you watch, let us know and we will switch you to another service that has those channels working
b. for sports: there will be two places to find the games – the network (Sportsnet, TSN, etc.) and the league (NBA, NHL, etc.) – if the broadcast is buffering, try changing to a different channel broadcast or the league stream they put out
* The service may have some buffering issues during peak hours – around 9pm
* Not every channel will work and not every channel will have a guide
* If you continue to have issues with VOD & Live TV buffering – contact us when it is buffering, and we will check it on our end to see if it is an issue with the service *
Remote Tips:
Return to last channel:
when watching a live tv channel, the right-direction button will return to last channel,
pushing it repeatedly will continue to switch between your two last channels
Return to last channel from the guide:
when in the guide, hold the back / guide button to return to the channel that is playing in the small screen in the top left corner of the guide
Return to recent channels (channel history):
when watching a live tv channel, press the OK button – a list of recent channels will appear – select which channel to return to
Favorites:
When on the guide and hovering over a channel, hold OK on the channel and a menu will pop up on the right – go down and select: Add to Favorites
Catch-up / Playback:
When you are on a channel watching the live TV, the left-direction button – will bring up the playback menu on the left, from here you may select broadcasts / shows that have previously aired. Not every channel will work, most should work fine for the last 48 hours.
Subtitles:
For instructions on how to add subtitles to VOD Movies & TV Shows:
Go to: primeiptv.ca – Information – Subtitles for VOD – Movies & TV Shows
www.primeiptv.ca/subtitles-tivimate/
Recording:
from the guide, select a program – record
(recordings are found on the main menu under TV, Movies, Shows)
*DELETE YOUR RECORDINGS or GET AN SD CARD*
Managing Content:
From the guide – under the playlist name (ok4, smart4k, titan4k, etc.) – Hold OK
– a menu will pop up, scroll to the bottom and select Manage Groups – from here you can decide what you want to show on the service
*if kids have access, you may want to put a parental pin on – to do that, go to settings – parental pin*
Common Issues:
Media Codex Error:
(VOD – movies, shows) – Open in External Player to fix this – select the NV Player, VLC, or whatever is there – see which one you prefer
Http:// Data Source Error:
contact us – a restore on our end will fix it
If a Restore does not fix it – it is an IP Internet Issue
– if it is an IP Internet Issues – can use a VPN to fix it 100% of the time,
or can wait until the IP conflict resolves itself (usually 24 hours)
– power cycling your Router and Modem (internet & wifi) may fix this as well
– if a reset does not work: download Octohide (free VPN) from the Play Store to get it working
For the Octohide app: try the different regions to see which ones work / work well – generally, use Germany for Smart4k and US for OK4
– if your internet speed is lower than 100 mbps, these free ones may buffer a lot
– if all of the regions are buffering, try this: connect to the Octohide VPN, go to a channel to play something and then exit out and disconnect the VPN – then go back to play something, it should work
– the issue with using the free VPNs are that they are slow – so if this is a common problem for you,
I would suggest paying for a VPN – to get a better one that will work without buffering,
(can get ones for cheap that work fine $1 – $4 / month)
No Information for everything on the guide:|
TiviMate – Settings – EPG – Update EPG
Tips for Searching:
TiviMate main guide – select Search: it will search through all the movies / tv shows / channels / and anything airing with that in the name
No Results on a Search:
* If you have all the non-English content on – the search will not work well – there are too many things to search though*
1. Check the Spelling:
* It has difficulty searching 3 letter or less movies
Examples: Air, It – solution to this is 3. Search the Director / Main Actor
* Need to be careful about spelling certain things:
Examples: saw 2 – needs to be Saw II, Mission: Impossible – needs the :
* Need to be careful about names, and common words:
Examples: Hanna, Wish – solution to this is 3. Search the Director / Main Actor
2. Try Again:
Exit out to the main menu and go back in to search and try it again:
sometimes it just needs to be reloaded and it provide results the second time searching
3. Search the Director / Main Actor:
The search works for almost everything, however some things it has issues with
* If nothing appears, searching the director* / main actor usually works
4. Switch to Alphabetical:
* To switch to alphabetical: go to the VOD Movies / Shows – when in a category (English TV Show, Current Shows), in the top right corner, you will see 3 horizontal lines of decreasing length – select this – select By name – now scroll to the first letter of the movie/show and find it that way
5. Stremio or BeeTV – VOD:
* If you are still unable to find what you are looking for, contact us and we will provide you with instructions to use other streaming apps to find it
* Go to the main menu of the device – find the app Stremio / Bee TV – search what you are trying to watch in there – select the torrent link with the highest number next to the head – should be over 20 people sharing the link for it to work well
For Stremio: select the torrent link with the highest number next to the head icon – should be over 20 people sharing the link for it to work well
For Popular movies and shows – use Stremio (ad-free)
For Unpopular movies and shows – use BeeTV
Before contacting us, Check your Internet Connection:
1. Run a speed test on the device or try playing something else – YouTube
– make note of the speed – make sure youtube can play without buffering
2. If your internet is working, and if you can watch a video on YouTube without it buffering, then contact us to resolve the issue
– if YouTube is buffering, then it is an internet issue on your end – power cycle your internet router and modem and try again